The terms and conditions detailed below apply to all online bookings at www.burnsidehotel.com.
When you make a booking, your contract (which shall include these terms and conditions) will be with The BEST WESTERN Burnside Hotel & Parklands Country Club, Lake Road, Bowness, Windermere, Cumbria, LA23 3HH (referred to in these terms and conditions as the 'Burnside Hotel').
All rates featured on the Burnside Hotel's Website are offered subject to availability and the Burnside Hotel reserves the right to refuse any booking for good reason.
All prices shown online are in £'s per room per night (unless otherwise stated) based on 1 or 2 adults sharing a twin or double room, or in the case of family rooms 1 or 2 adults sharing with 1 or 2 children up to to the age of 12; except for certain holiday periods where a minimum of 2, 3 or 4 night stays may apply. These rates apply to pre-booked leisure stays only.
All prices include Value Added Tax at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you has received your confirmation number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel's bar and external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with the Burnside Hotel that you irrevocably authorise the Burnside Hotel to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
What the Price Includes
Website prices include twin or double bedrooms with colour TV, direct dial telephone, tea and coffee making faciliites and private en-suite bathroom.
The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice. References to midweek rates are for Sunday through to Thursday nights and weekend rates apply for Friday and Saturday nights.
All rooms and rates offered by the Burnside Hotel are subject to availability. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Customer at a higher price.
At the Burnside Hotel you can, on payment of a supplement, upgrade your accommodation to a suite, on a per room per night basis. Please ask for details.
Individual guests may book a double or twin room and pay a single occupancy supplement. At certain periods, the supplement may be equivalent to the rate charged for a second person's stay.
Children age under 2 can stay free when sharing a room with 2 paying adults.
Children aged 12 and under will be charged £10.00 per night bed and breakfast, when sharing a room with 2 paying adults.
Children aged 13 to 17 years sharing with a minimum of 2 adults will be charged £30.00 per child per night bed and breakfast.
Our Children's Tariff includes -
• Children's Zone with books and games, TV, DVD and use of our Wii
• Family Friendly Leisure Facilities
Click here for our Children's Christmas and New Year Tariff.
Children's Dinner Menu available on request.
Children in their own room pay the adults tariff.
Baby sitting services are provided as a chargeable extra.Where baby sitting services are available, 7 days' advance notice of your baby sitting requirements is required by the hotel. For more information on availability and booking of our baby sitting services, please call the relevant hotel direct.
Guests with Mobility Difficulties
We have one specially adapted room for guests with mobility difficulties. The hotel has mainly level access to public areas and an accessible bathroom. Guests with mobility difficulties should contact the hotel direct for further information.
We welcome pets here at the Burnside Hotel on a nightly rate of £10.00 per pet per night. Guests are required to advise the hotel in advance if you wish to bring your pet so a pet friendly room can be allocated. Failure to request a pet friendly room may mean you are refused access to the hotel as pet friendly accommodation is limited. Pets are not allowed in the main hotel lounges and restaurant, however they are very welcome in our traditional pub Romney's at Burnside Spa. Pets must not be left in hotel bedrooms unaccompanied and must be kept on a lead at all times.
The Burnside Hotel has ample free car parking.
Checking In and Out
Rooms are available from 3.00pm on the day of arrival. Guests are requested to vacate their rooms by 11.00am on the day of departure. Guests are welcome to arrive earlier and use the hotel and leisure facilites while the bedroom is being prepared.
Those rates which include breakfast offer a full English breakfast and/or continental breakfast with tea and coffee.
Those rates which include dinner offer a choice from the Burnside Hotel's four course table d'hôte menu plus coffee.
The Burnside Hotel offers leisure facilities including swimming pool, sauna, steam room, spa bath and gym. A charge will be made for the use of certain facilities, such as equipment hire and exercise classes.
Please be aware that children under 16 must be supervised by an adult, 18 years and over at all times in the pool. Swim nappies need to be worn by toddlers when using the pool.
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel.
The Burnside Hotel accepts all major credit cards, including Maestro, MasterCard, Visa and American Express. Alternatively, payment can be made by personal cheque when accompanied by a valid cheque guarantee card, to the cards limit. Cheques cannot be pre-dated and must be made payable to The Burnside Hotel. Company cheques are not accepted. Credit facilities are not offered to private individuals.
All credit card transactions by AMEX, whether prepayment or on departure, will have a surcharge of 5% added to the total bill.
When paying by credit card a minimum of a £20.00 spend is required.
A credit card or debit card is required to guarantee your reservation. If your reservation is cancelled 48 hours prior to arrival, no fee will be charged. If cancelled within 48 hours of arrival or in case of no-show, 100 percent of the first night will be charged.
Guests who book online and secure advance purchase rate bookings and special deals will pay 100% of the value of the booking. If you cancel your reservation you will lose your 100% payment.
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with the Burnside Hotel; or cancel your reservation and receive a full refund of any monies which you have paid to the Burnside Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
We strongly recommend that you take our Holiday Insurance against cancellation, curtailment and loss of baggage, personal effects and money.
The Burnside Hotel reserves the right to judge acceptable levels of noise or behaviour of Customers, guests or representatives, who must take all steps for corrective action as requested by the Burnside Hotel. In the event of failure to comply with management requests, the Burnside Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the hotel not to discriminate on the grounds of race, color, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Customer are expected to adhere to this policy and the Burnside Hotel may, without incurring any liability to the Customer, remove from the Hotel any person or persons offending against this policy.
No wines, spirits, beers or food may be brought into the Burnside Hotel or Hotel grounds by Customers, their guests or representatives for cosumption or sale on the premises without express written consent of the Hotel and for which a charge may be made by the Burnside Hotel.
Complaints or Comments
Any complaint or comment regarding your stay at the Burnside Hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to The General Manager, The Burnside Hotel, Lake Road, Bowness, Windermere, Cumbria, LA23 3HH.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
The Burnside Hotel will not be responsible for any loss or damage which you may suffer arising out of events beyond our control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel is situated.
Please click here the for Burnside Hotel and Parklands Country Club Access Statement (PDF).